Privacy Policy

1. Who We Are

Heal Now India ("we", "us", "our") is the data controller responsible for the personal information collected through this website and through our patient coordination services. We operate the website healnowindia.com and connect international patients with hospitals and healthcare providers in India.

If you have questions about this Privacy Policy or our handling of personal data, please contact us at care@healnowindia.com.

2. Information We Collect

We collect information you provide directly to us when you:

• Submit an enquiry form on this website
• Contact us via WhatsApp or email
• Share medical reports or health information with us

The types of data we may collect include:

• Identity data: full name, nationality, country of residence
• Contact data: phone number (WhatsApp), email address, city
• Health data: medical condition, diagnosis, reports and test results you choose to share with us
• Technical data: IP address, browser type, page visited, time of visit (collected automatically via server logs)

3. How We Use Your Information

We use the information we collect to:

• Respond to your medical treatment enquiry and connect you with appropriate hospitals in India
• Obtain cost estimates and hospital appointment confirmations on your behalf
• Assist with visa documentation (providing hospital invitation letters)
• Coordinate travel, accommodation and airport transport arrangements
• Communicate with you throughout your treatment journey
• Improve our services and website

Legal basis (GDPR): We process your personal data on the basis of your explicit consent when you submit an enquiry, and on the basis of legitimate interests to provide the facilitation service you have requested.

Health data: Medical reports and health information are processed only with your explicit consent and solely for the purpose of matching you with an appropriate hospital and specialist. We process health information solely for the purpose of coordinating healthcare services requested by the patient and only share such information with hospitals, physicians, or service providers directly involved in facilitating the requested treatment.

4. Who We Share Your Information With

We share your information only as necessary to provide our service:

• Hospitals and medical specialists in India — to obtain cost estimates and arrange appointments. Only the minimum necessary medical information is shared.
• Travel and accommodation providers — only name, travel dates and contact information, as required to arrange your logistics.
• Visa assistance providers — name, passport details and relevant medical information required to support visa applications.
• Translation and interpretation providers — only the information necessary to provide language support for your treatment journey.
• Website hosting and cloud service providers — including Cloudflare Pages (website hosting) and Google Workspace (form submissions and communications), subject to their own privacy policies.
• Professional advisers — legal, compliance or financial advisers where required.
• Government and regulatory authorities — where required by applicable law, court order, or regulatory obligation.

We do not sell, rent or share your personal data with third parties for marketing purposes. We do not share your data with data brokers.

5. International Data Transfers

Because Heal Now India coordinates treatment in India, your personal information may be transferred to, stored in, or accessed from India and other countries involved in providing our services. By submitting your information and requesting our services, you consent to the transfer of your information internationally where reasonably necessary to coordinate your treatment journey and provide the services you have requested. We take reasonable steps to ensure such transfers are handled securely and in accordance with applicable data protection laws.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary to provide our service and comply with legal obligations:

• Enquiry data (name, contact, condition): up to 2 years from last contact
• Medical reports and health data: retained for up to 12 months after completion of services, unless a longer retention period is required by law or requested by the patient
• Financial records: as required by applicable law (typically 7 years)

7. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion of your personal data
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: withdraw consent at any time (this does not affect processing already completed)
• Right to data portability: receive your data in a structured, machine-readable format

To exercise any of these rights, email us at care@healnowindia.com. We will respond within 30 days.

If you are dissatisfied with our response, or if you believe we have not handled your data appropriately, you have the right to lodge a complaint with the data protection authority in your country of residence. You may also have the right to seek remedies under applicable data protection laws, including India's Digital Personal Data Protection Act 2023.

8. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure or loss. Our website uses HTTPS (TLS encryption) for all data in transit. We restrict access to your medical information to staff who need it to provide our service.

However, no method of internet transmission is 100% secure. We use reasonable security measures to protect information shared through our communication channels. Patients should use secure communication methods and avoid sharing unnecessary personal information.

9. Cookies

We use cookies and similar technologies that are necessary for the operation and security of our website. These cookies help the website function properly and improve user experience.

If we introduce analytics, advertising, or other non-essential cookies in the future, this Privacy Policy will be updated accordingly and any required consent mechanisms will be implemented.

10. Children's Privacy

Our services are not directed at children under 16. If a child requires medical treatment, enquiries must be made by a parent or legal guardian. We do not knowingly collect personal data from children under 16 without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, data requests, or concerns, please contact us: